How to Use TakeControl on a Mac (macOS)
Launch TakeControl and configure the required macOS permissions (Accessibility, Screen Recording & Full Disk Access) in under 1 minute.
Video Tutorial: Setting Up TakeControl on Mac
Watch the video guide to quickly grant TakeControl the required permissions on macOS.
Step-by-Step: Setting Up TakeControl on macOS
Follow these steps so that a MEIDIT IT engineer can securely connect to your Mac.
1. Download the “TakeControl” application to your Mac
Download the official “TakeControl” support file for Mac computers (macOS).
Download mac_support.zip2. Extract and launch the application
Open the downloaded .zip file and launch the “TakeControl” application. If needed, you can move it to the Applications folder.
3. Crucial Step: Grant the required macOS permissions to “TakeControl”
To allow the MEIDIT IT technician to connect and perform diagnostics properly, grant the application the following permissions:
Allows the technician to remotely control your mouse and keyboard. Where to find it: System Settings → Privacy & Security → Accessibility
Allows the technician to see your computer screen during the remote support session. Where to find it: System Settings → Privacy & Security → Screen Recording
Provides additional access to files and system information required for more detailed diagnostics. Where to find it: System Settings → Privacy & Security → Full Disk Access
4. Contact the MEIDIT IT technician
Once you have launched the “TakeControl” application, contact the MEIDIT IT technician by phone. The technician will connect to your computer and perform the necessary work.